Available 24 hours per day, 7 days a week, our web Help Desk :
- Handling of customer enquiries (incidents, updates, technical questions and proactive interventions)
- Dedicated maintenance stock management (suited to the contracts in force)
- Continuous monitoring via the WEB
- Reporting per application, per site, per environment
Please click Here to log into our web helpdesk system (for maintenance customer only)
Advantages of our maintenance contract :
- Reduction in costs
- Flexibility in the modification of contracts
- Customised Service Level Agreements
- Customised Reporting, per machine, per environment or per application
- 24 hours, 7 days a week and 2 hour onsite
- Part readines in local area with ratio
- Preventive Maintenance quaterly
- Dedicated enggineer on site if required
- 24 hours, 7 days a week and 4 hour onsite
- Part readines in local area with ratio
- Preventive Maintenance quaterly
- 8 business hour, 5 working days, 4 hours on site
- Part readiness in local warehouse with ratio
- Preventive Maintenance quaterly
Type of maintenance
24x7x2 :
24x7x4 :
28x5x5 :